Privacy
Harrap Support Summaries shows schools how their Harrap ICT support time is being used, and helps Harrap manage its own time.
If you are at a school
- We hold your email address and name so you can sign in, and which school or federation you may see.
- You see your own school’s (or federation’s) support pot. You never see another customer’s, and you don’t see which engineer did a piece of work.
- If you choose a password, only a scrambled version is stored; nobody at Harrap can read it.
- Ask Harrap to remove your login at any time: it is deleted, not just switched off.
If you work at Harrap
- You sign in with your Google account; we store your name, email and picture from it.
- Time you log in the time tracker, and your calendar’s rota bookings and leave, are read in to work out pots, cover and capacity.
- Figures about an individual’s time are only shown to managers, and each time a manager looks is recorded. You can always see your own under “My time”.
How long things are kept
- Descriptions of time entries are removed after 7 years; the hours themselves are kept for the accounts.
- The record of who changed what is kept for 3 years.
- Sign-in sessions end after 30 days without use, and always within 90 days.
Cookies
One cookie, to keep you signed in. No tracking, no advertising, nothing shared with anyone else.
Questions? Please get in touch with Harrap ICT.